Momento Hospitality

Making Memories

Hi Kira,

I cannot thank you enough for what you and the Momento team did for the families and staff in intensive care.

After the event we went around to both NICU and PICU to hand out gift bags to each family. We had so many parents and staff come up to us with so much praise and appreciation for what we did. More than we could have ever anticipated. Some parents were in tears.

When you go inside the intensive care units, everything is dark and closed for patients to rest. It’s a very difficult space to be in, surrounded by severe trauma and illness around every corner. When the staff and parents stepped outside onto the courtyard, into the inviting space we created, everyone felt as though someone cared about them. The chance to fill their bellies, even though some were at the point of breaking and didn’t feel like eating, was enough to give them a bit of physical strength to deal with what will come next for them.

Kira, I cannot thank you enough for your incredible help. I absolutely loved being around your energy. You are a beautiful person inside and out.

Again, thank you so much for everything. I don’t think I can ever thank you, Brad, Nicole and Momento enough.

Merry Christmas to you all.

In appreciation,

Josie Dincel.

Ward Angels

Momento Hospitality

Making Memories

Hi, Just wanted to give some positive feedback to the hillside.

We had lunch there today and the staff were so exceptionally friendly and really accommodating to us with our little kids. It was a really enjoyable experience. Thanks so much.

Jess

Momento Hospitality

Making Memories

Hi Sarah,

Just wanted to reach out on behalf of MSA National, and thank you and your team for organising such a memorable evening tonight – we had such a ball.

Thank you

Sam – MSA National

MSA National

Momento Hospitality

Making Memories

Hi there, I would just like to personally thank Hillside Hotel for last night. I was there with a bunch of my friends for my hens night. The dinner we had was sensational, bar service was incredible and lots of the workers did everything they could to ensure that we had a good night and that I also had enough seats for everyone. So thank you thank you thank you!!!!!

Alyssa-Jane

Momento Hospitality

Making Memories

Great relaxing atmosphere & great food here. The staff are very helpful & polite & friendly. The food is awesome & well presented too.

Kerry

Momento Hospitality

Making Memories

I don’t even know where to begin to express how extremely grateful and appreciative I am to you and your team for the absolute best night!!!! I could not of asked for a more seamless, relaxed and easy night with not having to worry about a thing. Nothing was ever a bother for you or your staff and it honestly just made the night so enjoyable.

It probably started with how amazing the room had been set up, the balloons were perfect, there was a spot for presents and the cocktail jugs looked amazing as people walked in.

Hats off to the chef, the food was a massive hit!!!! I had so many people comment on not only how good the food was but it was so nice to hear so many of my friends saying “OMG, you need to have this it’s just delicious”. I loved the fact as well that the food was handed around and your staff let the guests all know that there was more on the table that they could also help themselves to.

I apologise for forgetting the girls name behind the bar but she is a true asset to your business. I only had to start walking to the bar and she already had a drink being made for me. This wasn’t just for me either being the birthday girl, it was for all our guests. They were absolutely loving the fact that they could walk up and she remembered what they were drinking and had it for them. Absolutely amazing, top class service.

Finally, I just want to say a massive to you Victoria. Was so lovely to give you a hug and put a face to the name. You honestly made my 40th party be more than I could of imagined or expected. I can’t express my gratitude enough as how so so so easy you made it for me. Being able to just turn up, completely relaxed and have everything just go off without a hitch was amazing. Your assistance, professionalism and attention to detail was truly appreciated, as was your little dance through my party with the courtesy bus driver (yes, I saw it and loved it).
Hope you have an amazing week and I am going to pass this feedback on to Sal as well.

Annie

Momento Hospitality

Making Memories

Hello Nicole,
I just wanted to say a big thank you for the effort you and the functions team put into making our Xmas event at Bella Vista Hotel a success last Thursday.
We have had many comments and feedback from the team, all praised the venue, the food and especially the service.
Particularly in providing us with those 2 vegetarian pizzas that were not part of the menu we had selected. In particular to yourself, thank you for providing a personalised service that was exceptional. It made the whole thing simply work for which I am especially grateful. Look forward to contacting you again in the near future for further events for our teams and customers.   

Geoff

Momento Hospitality

Making Memories

My wife and I were recommended the Hillside Hotel by the Momento Group during a frantic search for our alternate wedding venue, as the facility we set our hearts on originally went through a change in ownership and our confidence in their ability to manage the event eroded rapidly.

The event coordinator we were introduced to was Erin McCumiskey. From the moment we met her our level of confidence was boosted to a level much higher than we experienced at the other venue. Erin is a true professional with her approach to her work. Planning a wedding event, even a simple one like ours, is no easy feat.

Erin attacked the task with passion and enthusiasm that we have not dreamed of seeing. She grabbed the bull by the horns and ran fast. She paid attention to every tiny little detail, some we were not even thinking of and we must say she pulled off an amazing event, one which we will cherish for the rest of our lives. She went over and above what her job description would entail and ensured that nothing was missed. If there was anything we were unsure of she made sure we knew what was happening at every step of the way. Her communication skills and organisational ability played a vital part of the wedding and she was there on the day well before anyone arrived to make sure the room was set up beautifully and to our satisfaction. We could go on about how amazing this young woman was in her role, but let it suffice to say, that we were extremely impressed with her focus and execution of our special day. Without Erin it would not have been as beautiful and memorable as it truly was.

We would like to thank you for hosting our event and especially to Erin who jumped through many hoops and faced some difficult challenges to make it happen. And that she did with an incredible amount of enthusiasm. She is a wonderful part of the Momento team and deserves every accolade and future success that comes her way.

Please ensure that Erin is recognised within your organisation’s rewards framework or at least allow this exceptionally well-managed event to add to her tally of achievements.

Yours faithfully

Netra & Ákos

Momento Hospitality

Making Memories

We have visited The Governor on a number of occasions since its opening earlier this year. Our first visit to the venue was within two weeks of its opening with the Garden Bar at the top of the hotel yet to open. We enjoyed an excellent standard of service and food in the Bistro and expected that on our next visit, we might well see these standards diminish once the newness and excitement of the opening settled into BAU. On subsequent visits we experienced several changes to the menu which appeared to be sensible additions to their ‘pub’ fare. The service continued to excel even after my small whinge to the bar staff about the flatness of their sparkling wine by the glass. The bar tender had no qualms in unscrewing and pouring me a fresh new glass. Impressive. The open booths and carriage rooms with doors in the Bistro are definitely a good choice if you have a group to entertain but we had to make sure to reserve ahead given their popularity. We have subsequently enjoyed a drink in ESS garden bar on the rooftop on a beautiful summary night. This experience proved a true find for this part of Sydney. We will be back.

Beth

Momento Hospitality

Making Memories

Michelle